Terms of Use

Version 1.0 · Effective 3 September 2026

These are the terms on which you may use GoodLuck. They say what the service is, what it deliberately is not, what we are answerable for, and where you can take a complaint if we get it wrong.

Who operates GoodLuck

GoodLuck is an Android app, and the website at getgoodluck.in. Both are operated by BluKernel Labs, a registered sole proprietorship in India. BluKernel Labs is not a company and not an LLP, so it has no CIN, and we will not imply otherwise. In these terms "we", "us" and "our" mean BluKernel Labs and its proprietor. "You" means the person using GoodLuck.

Sheuli Mondal is our Grievance Officer and our nodal person of contact for compliance with the Consumer Protection (E-Commerce) Rules, 2020, reachable at sheuli@blukernel.com and at the address above. Where tax applies to an amount you pay us, it is included in the price we show you and itemised on your receipt.

These details are published identically on every legal page of this site and in the app. If you ever find two different names, addresses or phone numbers for us across our own pages, the ones on this page are the correct ones, and we would be grateful if you told us so we can fix the other.

These terms, and what else applies

By creating an account, or by using any part of the app or this website, you accept these terms. If you do not accept them, please do not use GoodLuck.

Two other documents apply alongside them and form part of your agreement with us:

• the Privacy Policy, which sets out what personal data we collect, why, how long we keep it, and how you can see it, correct it or have it erased
• the Refunds and Cancellations policy, which sets out when a consultation is refundable, how to ask, and how quickly the money comes back

Where something is dealt with in one of those documents, that document governs it and these terms do not restate it. There is one version of each, published at one address, and the version you are reading carries its effective date at the top. We keep every earlier version and will send you any of them on request.

These terms are written in English. If we later publish a translation and the two differ, the English version is the one that binds — and if the difference matters to you, please tell us, because it means we translated it badly.

What GoodLuck is

GoodLuck does two separate things, and it is worth being clear about which is which.

The first is a set of reference tools you use yourself. Your janam kundli, with lagna, rashi, nakshatra, the twelve bhavas and the dasha sequence set out in full. The panchang and muhurat timings — tithi, vaar, nakshatra, yoga, karana and the day's choghadiya, computed for your city. Rashifal, daily, weekly and monthly, by your Moon rashi. And kundli milan, with all eight kootas of the ashtakoot shown separately rather than collapsed into one number out of thirty-six.

Those four are free to use, in full. Nothing in them is blurred, locked, sampled or held back for payment. There is no wallet to load before you can read them, and there is no account balance anywhere in GoodLuck. We do not intend to charge for them. If that ever changed, we would tell you at least 30 days beforehand.

The second is a paid consultation with a practitioner — a person, over chat or call, in a language you choose. You see the price before you begin, as an estimated total for the length you choose, not only as a per-minute rate. Consultations are the only paid part of GoodLuck.

Underneath the free tools, the calculations are astronomical: positions, timings and divisions computed from the date, time and place of birth you give us. What those positions are taken to mean is jyotish, which is a tradition and a practice. We keep those two things apart on screen, and the app says which is which.

What GoodLuck is not

We would rather understate this than overstate it.

• We make no claim of accuracy. We will not tell you that a chart, a reading or a consultation is accurate, correct, proven or guaranteed, because we cannot show you that it is.
• We do not present jyotish as a science. We treat it as tradition and practice. Nothing here has been established by scientific method and we do not claim that it has.
• No outcome is promised. Nothing in GoodLuck predicts or guarantees what will happen to you, and no practitioner may promise you a result. What you pay for is a practitioner's time and attention for the length you booked — not a particular answer, and not a particular outcome.
• Nothing here is medical, legal or financial advice. We are not a doctor, a hospital, a mental health service, a law firm, a financial adviser or an investment adviser, and we are not registered as any of those. For anything to do with your health, a legal matter or your money, please consult a qualified professional.
• Nothing on GoodLuck is offered as the diagnosis, treatment, prevention, mitigation or cure of any disease, disorder or condition, and nothing here should be used in place of medical treatment. If you are under treatment, please stay on it.
• We carry no gemstone, yantra, tabeez, puja, upay or remedy of any kind. We do not sell them, we take no commission on them, and a practitioner may not sell them to you through GoodLuck or alongside it.
• Astrology is subjective. Two practitioners following similar methods may reach different conclusions from the same chart, and the traditions themselves disagree — north and south Indian charts are drawn differently, and dasha systems vary. Where there is no single answer, the app says so.

If something is urgent

GoodLuck is not built for emergencies and must not be used as one.

If you are thinking of harming yourself or someone else, or if you or someone near you is in immediate danger, please stop reading this and get help now. In India, Tele-MANAS is free, runs 24 hours a day in several languages, and can be reached on 14416 or 1-800-891-4416. AASRA can be reached on +91 98204 66726. For a medical emergency, call 112 or go to the nearest hospital.

We show this in the app at the point where it matters, not only here.

Practitioners on GoodLuck are not counsellors, therapists or crisis responders, and they are not permitted to hold a conversation of that kind. If a practitioner believes you may be at risk, they will end the consultation and point you to help. You will not be charged for that session, and we would rather lose the money than have someone stay on a paid call in that state.

Who may use GoodLuck

GoodLuck is for adults. You must be 18 or over to create an account, to use the free tools, and to book a consultation. We ask for your own date of birth when you register, and an account cannot be created below that age.

This is stricter than most apps in this category, and it is deliberate. Under section 9 of the Digital Personal Data Protection Act, 2023, anyone under 18 is a child, and a child's personal data may only be processed with verifiable consent from a parent or guardian. A kundli cannot be cast without a date and a time of birth, so there is no version of this app that can politely avoid knowing how old you are. Rather than set one age in the terms, a different one in the privacy policy and a third in the store listing, we have set one age for the whole service.

If you are under 18, please do not use GoodLuck. If we find that an account belongs to someone under 18, we will close it and delete what we hold for it, apart from the little the law requires us to keep.

You may enter someone else's birth details — a child's, a spouse's, a prospective match's — only if you are that person's parent or lawful guardian, or if they have asked you to. Please do not enter a third person's details behind their back. Where you enter a child's details as their parent or guardian, you are giving consent on that child's behalf, and you may withdraw it at any time by deleting the chart.

A consultation is a conversation about you, and it must be booked and held by the adult it concerns. Please do not put a child on a call.

You must also be capable of entering into a contract under the Indian Contract Act, 1872, and you must not be someone we have previously removed from GoodLuck.

Your account, and getting your birth details right

You need an account to save a chart or book a consultation. Keep your login to yourself. You are responsible for what happens through your account, unless it happens because of something we got wrong. If you think someone else has got in, write to hello@getgoodluck.in and we will suspend the account while we look.

Give us details that are true, and keep them current. That matters more here than in most apps. Everything the free tools produce is computed from your date, time and place of birth, so if any of the three is wrong, the output is wrong, and that is not a fault in the app.

If you are unsure of your birth time, say so rather than guessing — the app will show you which parts of the chart the uncertainty affects instead of quietly picking a time for you. If you correct your birth details later, everything derived from them is recomputed; we do not keep serving you a chart built on details you have since fixed.

We do not refund a consultation because a reading was based on details you entered wrongly. What we do instead is let you correct them and redraw the chart, as many times as you need, for nothing. If a paid consultation was materially wasted because of a mistake in our software rather than in your input, that is ours to fix, and the Refunds and Cancellations policy says what happens.

Please keep one account. If you open several, we may close the extras.

Practitioners are independent, and what that means

Practitioners on GoodLuck are independent. They are not our employees, our agents or our partners, and we do not supervise what they say to you during a consultation. When you book, you are buying that practitioner's time. We run the platform, take the payment, and handle the money.

We are honest about the limits of that description. For a practitioner's own profile text, and for the messages exchanged between you and them, GoodLuck is an intermediary within the meaning of section 2(1)(w) of the Information Technology Act, 2000 — we receive, store and transmit that content on someone else's behalf, we do not initiate those transmissions, and we do not write what a practitioner tells you. But we decide who is listed, we decide the order they appear in, and we write everything else in the app ourselves. We do not claim to be a passive pipe for the parts we control, and we answer for those parts.

How the list is ordered, in decreasing importance: whether the practitioner is available right now; the languages and systems you filtered for; how reliably they have completed consultations they accepted; and how recently they joined. Nobody can pay us for a higher position. There is no sponsored placement, no promoted listing and no paid badge anywhere in GoodLuck, and if that ever changes we will label it on the listing and say so here first.

Your phone number is not given to a practitioner. Calls are connected through our system so that your number stays private, and a practitioner cannot see it, store it or call you back on it. Please do not hand it over yourself, and do not share your address, your social media handles or your bank details either.

Practitioners publish the name they practise under. Where that is a professional name rather than their legal name, the profile says so, in those words. We check identity against government photo identification before anyone is listed, and we do not publish that identification.

What we are responsible for, and what we are not

It is fairer to tell you what we are on the hook for than to list everything we are not, so we will do that first.

We are responsible for:

• the app and the website working as described, and for fixing them when they do not
• the price being the price we showed you before you paid, with nothing added afterwards
• taking the payment, and making every refund set out in the Refunds and Cancellations policy — ourselves, and without asking the practitioner's permission first
• checking, before a practitioner is listed, the things this page says we check
• acting on a complaint about a practitioner, within the timelines further down this page
• looking after your personal data as the Privacy Policy describes, and telling you if something goes wrong with it

We are not responsible for:

• what a practitioner tells you during a consultation, or for a decision you take because of it
• how anything turns out afterwards
• whether a prediction comes to pass, which is a matter of belief rather than a defect anyone can measure
• a practitioner's conduct outside GoodLuck, including anything they offer you privately after you have spoken
• your device, your network, your electricity or the internet, except where it was our service that failed

None of this removes any right you have as a consumer under the Consumer Protection Act, 2019. If anything in these terms ever conflicts with a right that Act gives you, that right wins and the clause gives way.

The standard practitioners agree to, and what happens when it is broken

Every practitioner accepts a written standard before they are listed, and we publish it in full. The substance of it is this.

They must publish, on their profile and in their own words: their training or parampara; the system they practise; the languages they consult in; and what they will and will not advise on.

They must not:

• raise fear of harm, misfortune, curse, dosha, black magic or evil consequence in order to sell anything — this is the rule we care about most, and one instance is enough to end a listing
• promise or guarantee any outcome, or describe their reading as accurate, proven or certain
• offer or sell any gemstone, yantra, tabeez, puja, remedy or upay, or take money from you outside GoodLuck
• give medical, psychiatric, legal or financial advice, discourage you from medical treatment, or claim to treat, prevent or cure any condition
• claim supernatural powers, or the ability to perform a miracle
• say anything about the sex of an unborn child, or offer to influence it
• discriminate against you on grounds of caste, religion, gender, sexual orientation, disability, region, language or age, or use abusive or sexual language
• ask for your phone number, address, social media handles or bank details, or move the conversation off GoodLuck

If a practitioner breaks the standard, tell us at hello@getgoodluck.in or use the report control in the app. We acknowledge within 24 hours. Where the complaint is that you were frightened, propositioned, discriminated against, or asked to pay outside GoodLuck, we suspend the practitioner from taking new consultations while we look, and we decide within seven days.

Where we uphold a complaint we will do one or more of these: refund your consultation in full; warn the practitioner; restrict what they may advise on; or remove them from GoodLuck permanently. We tell you what we decided and why. We tell the practitioner the same, and they may appeal in writing within 14 days to someone other than the person who decided.

We do not use "verified" as a badge, because the word means nothing unless you are told what was checked. What we check is: government photo identification; that the training or parampara statement on the profile is their own, and that they hold any formal qualification they claim; and that they have read and accepted this standard. What we do not check is whether their readings are correct. Nobody can check that, and we will not pretend to.

How you agree to behave

A short list from our side.

Please treat practitioners with the courtesy you would want yourself. They are working, often from home, frequently late in the evening. Abuse, threats, sexual language, and discrimination on grounds of caste, religion, gender, sexual orientation, disability, region, language or age will end a consultation and may close your account. Nobody has to stay on a call to be shouted at.

Please also:

• use GoodLuck for yourself, not to run a business off it or resell readings
• keep the conversation on GoodLuck, and pay only through GoodLuck — if you pay a practitioner directly we cannot refund you, we cannot investigate what happened, and we cannot keep your details private
• not make your own recording of a consultation without telling the practitioner first
• not try to break, overload, probe or reverse-engineer the app, and not run automated tools against it
• not use GoodLuck's content, charts, text or data to train an artificial intelligence model or any other machine learning system, and not scrape, copy or extract it in bulk, whether by hand or by machine

A practitioner may end a consultation on any of these grounds. Where they do so fairly, the time already spent stays payable — and where they do not, tell us and we will refund it.

What must not be sent through GoodLuck

GoodLuck carries messages between you and practitioners, and profile text written by practitioners. Some things must never travel through it, in either direction. In plain words, please do not send, post, upload or share anything that:

• belongs to someone else and is not yours to share, including anything that infringes a patent, trademark or copyright
• is obscene or pornographic, involves a child in any sexual way, or is otherwise harmful to a child
• invades someone's privacy, including their bodily privacy, or shows a person nude, partly nude or in a sexual act without their agreement
• harasses or insults someone on the grounds of gender, or is racially or ethnically objectionable
• relates to money laundering or to gambling
• promotes enmity between groups on grounds of religion or caste with the intent of inciting violence
• pretends to be someone else, or misleads the person receiving it about where it came from
• is knowingly false or misleading
• threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other countries, or public order; incites a cognisable offence; obstructs the investigation of an offence; or insults another nation
• contains a virus, or any code meant to damage or interfere with a computer
• breaks any other law in force

We are required to tell you this, and to remind you at least once every three months, so we will: if you break these rules we may suspend or end your access immediately, remove what you posted, or both; where what you posted is against the law you may face penalty or punishment under that law; and where an offence must be reported — for example under the Bharatiya Nagarik Suraksha Sanhita, 2023 or the Protection of Children from Sexual Offences Act, 2012 — we will report it to the appropriate authority.

To report something, use the report control next to the message or the profile, or write to hello@getgoodluck.in. Tell us what to look at, and if it concerns a person, how you are connected to them. You can also block another user in the app.

Our timelines for reports:

• content of the kind listed above, other than a claim that it belongs to you, infringes intellectual property, or simply breaks some other law: resolved within 36 hours of your report
• content showing you nude, partly nude or in a sexual act, or impersonating you, including anything morphed or artificially generated: removed or disabled within two hours of your report, at any hour of the day or night
• an order of a court, or a properly authorised written direction from the government that names the law relied on and the exact content: acted on within three hours
• anything else, including intellectual property claims that need to be judged: within seven days

When we remove something we keep a sealed copy, with its associated records, for 180 days so that it can be investigated if it needs to be. We do not use it for anything else.

Prices, payment and taxes

There is no wallet in GoodLuck. You do not load money in advance, we do not keep a card on file, there is no recharge, no balance and no credit — so there is nothing that can expire, lapse or be forfeited. You pay for a consultation when you book it, and that is the only time you pay.

Before you begin, you choose a length — 15 minutes, 30 minutes, and so on — and we show you the estimated total for that length in rupees, inclusive of everything. The per-minute rate is shown as well, but the total is the number we put in front of you, because that is the number that leaves your account. There is no platform fee, convenience fee or handling charge added later, and no charge appears for the first time on the payment screen. Where tax applies it is included in the total shown and itemised on your receipt.

How time is counted:

• billing starts when you and the practitioner are actually connected, not when you tap to book and not while you wait
• after the first minute, time is counted by the second; we do not round a part-minute up to a full minute
• if the session ends within the first two minutes for any reason that is not your doing, you are not charged at all
• if you use less than the length you booked, we return the unused minutes to the payment method you paid from
• if you want longer, you pay again for a further block at the same rate, and you see the new total before it starts

We do not use struck-through prices, first-minute-free offers, countdown timers, limited-period rates, or feeds of other people supposedly booking right now. Nothing is pre-ticked at checkout and nothing is added to your basket that you did not choose. A practitioner's price is the price on their profile at the moment you book, and it is the same for everybody booking at that moment — we do not vary it by who you are, what device you are on, or what you have spent before.

Payments are taken by us, in Indian rupees, through an Indian payment gateway. Your card and bank details are handled by that gateway; we neither see nor store them. Refunds are made by us, to the payment method you paid from. If we ever sell anything through an app store's own billing system, that purchase is billed by the store and refunded under that store's policy rather than ours, and we will say so plainly at the point of purchase — but nothing is sold that way today, and every payment described on this page is taken directly by us.

Cancellations and refunds

When a consultation can be cancelled, when it is refundable, how to ask, and how long the money takes are set out in full in the Refunds and Cancellations policy. It is linked from the booking screen before you pay, and we would rather you read it there than have us restate half of it here.

Two things from it belong on this page, because they shape the whole arrangement.

The first: you are not refunded because you disagree with a reading, or because a prediction did not come to pass. You paid for a practitioner's time and attention, and you received it. That is the only honest line to draw — and drawing it clearly is exactly what lets us refund generously everywhere else.

The second: you are refunded, in full and without argument, when the service failed. If the practitioner did not join; if the connection made the session unusable; if they could not hold the consultation in a language their profile lists; if they were not the person shown; if we charged you twice or charged you wrongly — the money comes back. We do not make it conditional on the practitioner agreeing, we do not require you to produce evidence of your own, and we do not cap the number of times you may be entitled to it.

Because there is no wallet, a refund can only go back to the money you paid from. We do not issue app credit, and we have no balance to offer you instead.

Messages we send you

We will send you what you need in order to use GoodLuck: your booking confirmation, your receipt, a reminder before a scheduled consultation, a security notice, a change to these terms, and a reply when you write to us. You cannot switch those off while you hold an account, because they are the service rather than marketing.

Marketing is a separate thing, and it is off unless you turn it on. We ask for it as its own question, never as part of accepting these terms, never pre-ticked, and you can withdraw it in the app in a single step — the same number of steps it took to give. We do not treat your use of GoodLuck as permission to ring you and sell you something, and we will not call a number registered on DND for that purpose.

We do not sell or rent your details to advertisers or data brokers. The Privacy Policy sets out what we actually do with them.

What belongs to whom

What is yours stays yours. Your birth details, the charts computed from them, your questions, and the record of what a practitioner told you belong to you. We take no licence to publish them. We do not use them in advertising, we do not turn them into testimonials, and we do not use your consultations to train artificial intelligence models. If we ever wanted to do that last one, we would ask you separately, in plain words, and you would be free to say no without losing anything.

You may keep, print and share your own charts and consultation records for your own purposes.

What is ours stays ours. The GoodLuck name and mark, the app, the website, the software, the calculation engine, the explanatory text, the design and the layout belong to BluKernel Labs. You may use them through the app, for yourself. You may not copy, republish, resell or redistribute them, and you may not scrape, extract or download them in bulk, by hand or by machine. You may not use any of it to train or develop an artificial intelligence model or any other machine learning system.

What a practitioner writes for you — a summary, notes, a written interpretation — stays theirs, and you get the right to keep and use it for yourself. Neither of you may publish the other's words without asking.

If you send us a suggestion and we act on it, we owe you nothing for it, though we will usually say thank you. If you believe something on GoodLuck infringes your copyright or trademark, write to hello@getgoodluck.in with enough detail to identify it, and we will deal with it under the timelines set out above.

Suspension, and closing an account

You can leave whenever you like. Close your account in the app, or write to hello@getgoodluck.in. There is nothing to cancel and no notice to give, because there is no subscription and no wallet. A consultation you have paid for and not yet had is refunded to your payment method. What happens to your data when you go is set out in the Privacy Policy, including the small set of registration records we are required by law to keep for 180 days after an account is closed.

We can suspend or close an account too, but not on a whim and not without telling you. We will do it where you have broken these terms; where a court or the law requires it; where an account is being used fraudulently or to abuse someone; or where we reasonably believe a person is at risk. Except where the law forbids us from saying, or where telling you first would put someone in danger, we will tell you what we have done, why, and how to respond. If you disagree, write to the Grievance Officer and someone other than the person who decided will look at it again.

If we close your account and you have paid for a consultation you did not receive, you get that money back. We do not keep anyone's money as a penalty, whatever the reason for closing the account.

We can also stop offering GoodLuck altogether. If we do, we will give at least 30 days' notice, refund anything paid for and not delivered, and give you a way to take your charts with you before the service ends.

The parts of these terms meant to outlast your account do outlast it: the limits on liability, the indemnity, intellectual property, governing law, and the complaints route.

What we are liable for, and the limit on it

We are not going to try to sign away everything. A clause that leaves you with no remedy at all is an unfair contract term under sections 2(46) and 2(47) of the Consumer Protection Act, 2019, and an Indian court would not uphold it. So here is what we actually accept, and what we do not.

We do not limit or exclude our liability at all for: death or personal injury caused by our negligence; fraud or deliberate wrongdoing on our part; a failure to provide the service you paid for; anything under the Consumer Protection Act, 2019 that cannot be limited by contract; or anything else the law says may not be excluded. Nothing in these terms restricts what a consumer commission, the Central Consumer Protection Authority, the Data Protection Board of India or any court may award.

Beyond that, we are liable for loss we caused that was a reasonably foreseeable consequence of our failure. We are not liable for indirect or consequential loss — loss of profit, loss of business, loss of an opportunity, or a loss flowing from a decision you took after a reading — and we are not liable for something genuinely outside our control, such as a failure of the internet, of your device or network, of the electricity supply, or an act of government, provided we did what we reasonably could.

Where liability can lawfully be limited, our total liability to you for everything arising out of your use of GoodLuck in any twelve-month period is limited to the greater of two figures: the amount you paid us during that period, and ₹25,000. We have put a floor under it rather than capping at "whatever you paid us", because most people spend very little here, and a cap of ₹400 would be no remedy at all for someone who paid ₹400.

We do not accept liability for what an independent practitioner says to you, for the reasons set out further up this page. But the refund entitlements in the Refunds and Cancellations policy are ours to honour, and we honour them ourselves rather than sending you to the practitioner.

When you would have to cover our costs

If someone else brings a claim against us because of something you did — content you sent through GoodLuck, a law you broke while using it, or a serious breach of these terms — you agree to cover the loss and the reasonable legal costs we actually incur as a result.

That is as far as it goes, and it is worth saying what it does not cover. It does not apply to anything caused by us, by a practitioner, or by our own breach of these terms. It does not apply to a complaint you make in good faith, even one we disagree with. It does not apply to you exercising a legal right, including going to a consumer commission. We will tell you promptly if such a claim arises, we will not settle it in a way that binds you without asking you first, and you may take over the defence at your own cost if you would rather run it yourself.

Changes to GoodLuck and to these terms

GoodLuck will change. We will add things, remove things, and occasionally break something while fixing something else. Where a change takes away something you were relying on, we will tell you before we make it.

For these terms: we will give at least 30 days' notice of any material change, by a notice in the app and by email to the address on your account, and the change takes effect on the date stated in that notice. Using GoodLuck after that date means you accept the new version. If you would rather not, close your account before the date, and any consultation you have paid for and not had will be refunded.

We may make a change with less notice, or immediately, only where the law, a court, a regulator or a security problem requires it. When that happens we will say so and explain why.

Every version carries an effective date, and we keep every earlier version and will send you any of them on request, so you can see exactly what changed and when. At least once a year we will remind you of these terms, the Privacy Policy and the Refunds and Cancellations policy, and of any change to them. At least once every three months we will remind you of the content rules above and of what happens if they are broken.

Complaints, and how to escalate them

If something is wrong, please tell us. Every complaint gets a reference number, and you can quote that number anywhere you take the matter afterwards.

Level 1 — Support

Write to hello@getgoodluck.in, or use Help in the app. We acknowledge within 24 hours and answer within three working days.

Level 2 — Grievance Officer

If Level 1 has not resolved it within three working days, or you are not satisfied with the answer, escalate. The Grievance Officer acknowledges within 24 hours and resolves within seven days of receiving your complaint — and within 36 hours or two hours for the classes of report listed further up this page. If a matter genuinely needs longer, we will tell you why before the seventh day and finish within 15 days. A grievance about your personal data is answered within the same seven days, well inside the 90 days set by the Digital Personal Data Protection Rules, 2025.

Level 3 — outside GoodLuck

If we have not replied in time, or you are not satisfied with what the Grievance Officer decided, you do not have to stop with us. Nothing in these terms requires you to come to us first before using a right the law gives you.

• For a consumer complaint: the National Consumer Helpline on 1915, or consumerhelpline.gov.in, or the District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 — including, if you prefer, the commission where you live or work.
• For a decision we took about content or an account under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021: a Grievance Appellate Committee at gac.gov.in, within 30 days of our communication to you.
• For a complaint about your personal data, once you have been through our process: the Data Protection Board of India.

We would much rather fix it ourselves. But we are not going to pretend those routes do not exist, and we will not ask you to give any of them up.

Governing law, and where a dispute is heard

These terms, and anything arising out of them or out of your use of GoodLuck, are governed by the law of India. The courts at Bengaluru, Karnataka have jurisdiction.

There is no arbitration clause in these terms, and that is a decision rather than an oversight. Consultations here cost a few hundred rupees. Requiring someone in Guwahati or Kochi to appoint an arbitrator and attend a hearing over a ₹400 dispute would extinguish the claim rather than resolve it, and in any event an arbitration clause cannot take away your right to go to a consumer commission in India. So we have not written one.

For the same reason, the jurisdiction clause above does not stop you bringing a consumer complaint wherever the Consumer Protection Act, 2019 allows you to bring it, which includes the place where you live or work.

Notices

A notice from you to us must be in writing — by email to hello@getgoodluck.in, or by post to BluKernel Labs, 11th Floor, Innov8 Coworking Space, Prestige Tech Park, Platina 2, Outer Ring Road, Kadubeesanahalli, Bengaluru, Karnataka 560087, India. A notice about a complaint or a grievance should go to the same address, marked for the Grievance Officer.

A notice from us to you goes to the email address or phone number on your account, or appears in the app.

An emailed notice counts as received 24 hours after it is sent, and a posted one three days after it is posted, unless the sender knows it did not arrive. Please keep the contact details on your account up to date — if a notice cannot reach you because they are stale, that is not a failure on our side.

The same address is where an order, notice or direction from a court, a government department or a competent authority should be sent. We acknowledge those in writing on receipt.

The rest

A few ordinary points, kept short.

If any part of these terms turns out to be unenforceable, the rest still stands, and that part is read down to the smallest extent needed to make it lawful.

If we do not enforce something straight away, we have not given up the right to enforce it later.

You may not transfer your account, or your rights under these terms, to anyone else. We may transfer ours if the business is sold or reorganised, but only to someone who takes on the same obligations to you, and we will tell you before it happens.

These terms, together with the Privacy Policy and the Refunds and Cancellations policy, are the whole of the agreement between you and us about GoodLuck. Nothing in an advertisement, a screenshot or a conversation adds to them. If you ever find our marketing saying something these terms do not, please tell us — one of the two is wrong, and we would like to know which.

Nobody other than you and us has any right to enforce these terms.

The headings are there to help you find things. They do not change the meaning of what sits under them.

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