Contact

Version 1.0 · Effective 3 September 2026

One address, read by a person. Write about your data, a consultation, a refund, a practitioner who made you uncomfortable, or anything on this site you think is wrong.

Write to us

Email is the fastest way to reach us, and the one we watch most closely.

If you would rather speak to someone, telephone +91 8088955890 during the hours above. If you would rather write on paper, the postal address is the same one.

When you write about a consultation or a payment, it helps to include the date, the practitioner's name as shown on their profile, and the amount — but do not wait to collect all that. Write first and we will ask for what is missing. We will never refuse to help because a form was filled in wrongly.

Registered place of business

BluKernel Labs, 11th Floor, Innov8 Coworking Space, Prestige Tech Park, Platina 2, Outer Ring Road, Kadubeesanahalli, Bengaluru, Karnataka 560087, India

This is a working office, not a shopfront, and there is nobody at a counter to serve you. If you want to come in person, write or telephone first so that someone is expecting you.

Who operates GoodLuck

GoodLuck is operated by BluKernel Labs, a registered sole proprietorship in India. It is not a company and not a limited liability partnership, so it has no CIN, and it is not registered for GST at present. Where that changes, the registration number will be published here and on every invoice.

BluKernel Labs builds and operates its own software products; GoodLuck is one of them. The company's own site is at blukernel.com.

These particulars are published under Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020, which requires an e-commerce entity to display its legal name, the address of its place of business, and the contact details of its customer care and grievance channels.

How quickly we reply

The same clocks apply wherever you write from — email, telephone or post.

• Acknowledged within 24 hours.
• Answered within seven days. If a matter genuinely needs longer, we will tell you why before the seventh day and finish within 15 days.
• A refund request: acknowledged within 24 hours, decided within three working days. The Refunds and Cancellations page sets out every window and day count in full.
• A report that a practitioner frightened you, propositioned you, discriminated against you, or asked you to pay outside GoodLuck: acknowledged within 24 hours, and the practitioner suspended from taking new consultations while we look.
• A security problem: replied to within 24 hours. Put "Security" in the subject line. We will not threaten you, and we will credit you if you want the credit.

We are a small operation and we would rather publish times we can keep than times that sound impressive.

Grievance Officer

If we have got something wrong and the ordinary route has not fixed it, this is the named person to write to — appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and handling grievances about your personal data under the Digital Personal Data Protection Act, 2023 as well.

Please give your registered mobile number, what happened, and the date. If it concerns a consultation, the booking reference helps. You will get a reference number back; keep it.

If we do not put it right

We would rather fix it ourselves, and the times above are what we hold ourselves to. If we miss them, or you are not satisfied with the answer, you do not have to keep talking to us.

• Consumer complaints — the National Consumer Helpline on 1915, or consumerhelpline.gov.in, or a District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. You may file where you live or work; you do not have to come to Bengaluru. Online filing is at edaakhil.nic.in.
• Your personal data — the Data Protection Board of India, once you have been through our grievance process.
• A decision about content or an account — a Grievance Appellate Committee at gac.gov.in, within 30 days of hearing from us.

Nothing on this site asks you to go to arbitration, and nothing asks you to give up the consumer forum where you live.

Anything else

Practitioners who want to be listed, press enquiries, and anyone who has found a mistake in the calculations should use the same address. Say at the top what it is about and it will reach the right person.

The app is not on the Play Store yet. If you want to be told when it is, email us and we will write once, when it is ready — no newsletter, and your address goes nowhere else.

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